Service, Repair & Warranty
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Warranty Info
Self Help Options
Helpful Advice
Warranty Service FAQ
Request For Service
We want you to get the most out of your Katchakid product, and that includes checking your barrier is working as it should. If your barrier gets damaged, or isn’t secured as expected, please contact us immediately for Service so we can get everything back in working order.
Your Service may be under warranty. Warranty terms and conditions are described in detail on your Sales Agreement or click here. In event warranty does not apply, in most cases our Technician can assess your specific needs, provide an on-the-spot estimate, and complete the service all on the same visit.
To request Service, simply call your local Katchakid office, listed at the bottom right corner of your Sales Agreement, or use the Form Below to submit a Service Request. You will be contacted by your local office within 24 hours on weekdays and by end of next business day if submitted on a weekend.
PLEASE NOTE:
Due to safety, system material & specification differences, and liability reasons, Katchakid only services Katchakid-original barrier systems.
We track all our systems by job location. If your address is not in our system, and photographs or other evidence you provided indicate your existing system was not purchased from Katchakid, we, unfortunately, cannot service your product.
Of course, we are happy to quote you on a new Katchakid barrier system. If you are interested in this option, please submit a request through our contact page for a no-obligation quote today.
How a Service Request Works
Five stages, from the first call to the technician handing the system back to you.
Identify
Tell us the installation address and what you are seeing. We look the system up by address and confirm it is a Katchakid original.
Assess
A technician assesses the net, anchors, rope, pulleys and fasteners — onsite, or from your photographs where that is enough.
Quote
If the work is under warranty, we tell you. If not, you get a quotation before anything is done — often on the spot.
Repair
In most cases the technician can complete the work on the same visit, using Katchakid parts.
Demonstrate
Before leaving, the technician shows you removal and replacement again and confirms the system is at its fitted tension.
Common Pool Net Requests
The jobs we see most often on nets of every age.
An 18-year-old net, still supported
“We moved into a house that had an existing 18 year old net, but some anchors around the pool had been previously filled in. Matt came to the house, evaluated the existing net, and gave us a quote to replace the filled in anchors. On his next visit, he replaced the anchors and showed us how to install and un-install the net.”
Brian Mitchell — August 2026, via Trustpilot
Katchakid services Katchakid-original systems only. Systems are tracked by installation address, so please have it to hand when you call or submit the form below.