Submit Service Request
Warranty Info
Self-Help Options
Helpful Advice
Warranty Service FAQ
Katchakid Warranty
What is covered on nets, fences and Katchaleaf covers, for how long, and how to request warranty service. Warranties apply to installations by Katchakid branch offices.
4.9 out of 5 · based on 2,100+ reviews on Trustpilot
These warranties apply to Katchakid pool safety nets, removable mesh fences and Katchaleaf debris covers installed by a Katchakid branch office. Systems supplied through an authorized dealer or as a kit are covered by the terms on your sales agreement.
Each product carries a written parts-and-labor warranty from the date of installation. The full terms are below; the summary and the steps for requesting service are here so you can find what you need quickly.
Pool Safety Net
Covers defects in material and craftsmanship on the net system as installed by Katchakid on the pool it was made for, used according to the published instructions.
Read the full net warranty →Removable Mesh Pool Fence
Covers defects in material and craftsmanship on the fence system as installed by Katchakid around the pool it was made for, used according to the published instructions.
Read the full fence warranty →Katchaleaf Debris Cover
Covers defects in material and craftsmanship on the cover as installed by Katchakid on the water feature it was made for. Non-transferable. The Katchaleaf is a debris cover, not a safety cover.
Read the full Katchaleaf warranty →The cards summarise; the warranty text governs. Damage from misuse, modification by anyone other than Katchakid, weather, animals, heat sources and accidents while the system is not properly secured or stored is not covered — see each warranty for the full list.
How to Request Warranty Service
Have these ready and your request moves faster:
- The installation address (we track every system by address).
- Approximate installation year, or the sales agreement if you have it.
- What has happened, and whether the system is currently usable.
- Photographs of the issue — the whole pool or fence run, plus close-ups.
- Any changes to the pool, deck or coping since installation.
- Your preferred contact method and times.
Submit a Service Request or call your local office — the number is on the bottom right of your sales agreement.
What Happens After You Submit a Request
- We confirm the system. Your local office contacts you within 24 hours on weekdays, or by the end of the next business day for weekend requests, and confirms the system against our installation records.
- We assess. A technician assesses the issue — from your photographs where that is sufficient, otherwise onsite.
- We tell you where it stands. If the work falls under warranty, we say so. If it does not, you receive a quotation before any work is carried out, often on the spot.
- We carry out the work. Where a repair is possible, the technician can often complete it on the same visit with Katchakid parts, and demonstrates the system before leaving. Where the system cannot be repaired — the net, mesh or a component has reached the end of its serviceable life, or the pool has changed — we explain the options, which may include refitting, replacement parts or a replacement system, and quote for them.
Katchakid reserves the right to examine the product and the circumstances before confirming that the warranty applies — that is what the assessment is for.
Katchakid Pool Safety Net Warranty
Warranty Disclaimers:
THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION OF THE GOODS PROVIDED ON THE FACE OF THIS CONTRACT. KATCHAKID DISCLAIMS ANY WARRANTY OF ANY OTHER KIND, INCLUDING ANY WARRANTY THAT THE GOODS ARE MERCHANTABLE OR FIT FOR A PARTICULAR PURPOSE.
Buyer’s Remedies:
During the Warranty Period, Katchakid will, as its sole option, repair or replace the goods that do not conform to the published specifications or, at Katchakid’s sole discretion, refund an equitable portion of the purchase price for any nonconforming good sold to Buyer. This will be Buyer’s only remedy. Same terms and conditions as apply under the aforementioned Conditional Sales Contract shall apply to all warranty and non-warranty repair work. Katchakid will not be liable for incidental or consequential damages even if Katchakid’s attempt to repair defects fails, but in such a case Buyer will only be entitled to refund of an equitable portion of the purchase price. Buyer has accepted this restriction on its right to recover consequential damages as part of its bargain with Katchakid. Buyer acknowledges that the purchase price would be higher if Katchakid were required to bear responsibility for such damages.
Disclaimer of Liability:
Information in manufacturer’s printed catalog, on its website (www.katchakid.com) audio-visual materials, statements and any other document is given after the exercise of due care in its compilation, preparation, and issuance. However, KATCHAKID DISCLAIMS ANY LIABILITY RESULTING FROM SUCH INFORMATION, except for the obligation under the Warranty to repair or replace the product or, at Katchakid’s option, to refund an equitable portion of the purchase price.
WARNING: Katchakid Pool Safety Nets are supplementary pool safety aids and are not a substitute for adult supervision, nor can they guarantee against drowning or other accidents. Do not allow children to operate product. Failure to follow instructions may result in injury or drowning.
THE BEST GUARANTEE AGAINST DROWNING IS UNDIVIDED AND COMPETENT ADULT SUPERVISION.
AVOID DROWNING RISK – NEVER LEAVE CHILDREN UNATTENDED NEAR WATER.
NEVER ALLOW ANYONE TO WALK, PLAY, CLIMB, OR CRAWL ON THE NET EXCEPT IN AN EMERGENCY.
ALWAYS REPLACE YOUR POOL SAFETY NET AFTER USING YOUR POOL. NON-SECURED OR IMPROPERLY SECURED COVERS ARE A HAZARD
INSPECT NET AND COMPONENTS REGULARLY. IF DEFECT OR WEAR IS APPARENT, STOP USING IMMEDIATELY AND CONTACT KATCHAKID IMMEDIATELY FOR REPAIR.
Katchakid Pool Fence Warranty
Katchakid warrants against defects in material and craftsmanship, including parts and labor for a period of ten (10) years from the date of purchase and installation (the “Warranty Period”). This warranty shall apply to the Katchakid Removable Pool Fence system (“Fence”) as installed by a Katchakid certified technician around the pool and/or spa for which it was designed and only when used according to manufacturer’s published specifications.
Warranty Disclaimers
Buyer’s Fence is custom designed and installed for use only around the Buyer’s pool and/or spa. Any modification to the Fence by anyone other than a Katchakid Inc. certified technician voids this Warranty. The Warranty does not apply to damage caused, for example, by children, animals, acts of God, external heat sources (e.g. bar-b-q pits, pool heaters, ovens), unauthorized modification, misuse, accidents, weather, burglary, Buyer’s negligence and accidents that occur when the Fence is not properly secured or stored. Katchakid reserves the right to examine the product and circumstances of the alleged defect to determine whether the warranty is applicable. Katchakid is not responsible for personal injury, seepage, sediment or property damage that occurs during site assessment, drilling, installation or repairs, including, without limitation, damage to: fences, landscape, soil surfaces and landscape; wires, utility lines, pipes, sprinklers, sewer and septic lines; pool and spa decking, coping, surround, tile, filters, heaters, jets, water features and cleaning systems.
THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION OF THE GOODS PROVIDED ON THE FACE OF THIS CONTRACT. KATCHAKID DISCLAIMS ANY WARRANTY OF ANY OTHER KIND, INCLUDING ANY WARRANTY THAT THE GOODS ARE MERCHANTABLE OR FIT FOR A PARTICULAR PURPOSE.
Buyer’s Remedies
Disclaimer of Liability
Information in manufacturer’s printed catalog, on its website (www.katchakid.com) audio-visual materials, statements and any other document is given after the exercise of due care in its compilation, preparation, and issuance. However, KATCHAKID DISCLAIMS ANY LIABILITY RESULTING FROM SUCH INFORMATION, except for the obligation under the Warranty to repair or replace the product or, at Katchakid’s option, to refund an equitable portion of the purchase price.
WARNING: Katchakid Pool Fencing systems are a supplementary pool safety aid and are not a substitute for adult supervision, nor can they guarantee against drowning or other accidents. Do not allow children to operate product. Failure to follow instructions may result in injury or drowning.
THE BEST GUARANTEE AGAINST DROWNING IS UNDIVIDED AND COMPETENT ADULT SUPERVISION.
AVOID DROWNING RISK – NEVER LEAVE CHILDREN UNATTENDED NEAR WATER.
KEEP GATE LOCKED AT ALL TIMES WHEN POOL IS NOT IN USE.
NEVER ALLOW ANYONE TO PLAY OR CLIMB ON FENCING.
DO NOT HANG TOWELS OR OBJECTS ON THE FENCING.
INSPECT FENCING SYSTEM AND COMPONENTS REGULARLY. IF DEFECT OR WEAR IS APPARENT, STOP USING IMMEDIATELY AND CONTACT KATCHAKID IMMEDIATELY FOR REPAIR
THE BEST GUARANTEE AGAINST DROWNING IS UNDIVIDED AND COMPETENT ADULT SUPERVISION.
Katchaleaf Pool Cover Warranty
Katchakid warrants against defects in material and craftsmanship, including parts and labor for a period of FIVE (5) years from the date of purchase and installation (“warranty period”). This warranty shall apply to the Katchaleaf Pool Cover system (“cover”) as installed by a Katchakid certified technician on the water feature for which it was designed and only when used according to manufacturer’s published specifications.
Warranty Disclaimers
This product is custom designed and installed for use only on the original Buyer’s water feature. This warranty is non-transferable to subsequent homeowners of property. Any modification to cover by anyone other than a Katchakid Inc. certified technician voids this warranty. Warranty does not apply to damage caused by, but not limited to, children, animals, acts of God, external heat sources (e.g. bar-b-q pits, pool heaters, ovens), unauthorized modification, intended or unintended misuse, weather, burglary, Buyer’s negligence and/or accidents that occur when cover is not properly secured or stored. Katchakid reserves the right to examine the product and circumstances of any alleged defect to determine whether warranty is applicable.
THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION OF THE GOODS PROVIDED ON THE FACE OF THIS CONTRACT. KATCHAKID DISCLAIMS ANY WARRANTY OF ANY OTHER KIND, INCLUDING ANY WARRANTY THAT THE GOODS ARE MERCHANTABLE OR FIT FOR A PARTICULAR PURPOSE.
Buyer’s Remedies
During the warranty period, Katchakid will, as its sole option, repair or replace the goods that do not conform to the published specifications or, at Katchakid’s sole discretion, refund an equitable portion of the purchase price for any nonconforming goods sold to Buyer. This will be Buyer’s only remedy. Same terms and conditions as apply under the aforementioned Conditional Sales Contract shall apply to all warranty and non-warranty repair work. Katchakid will not be liable for incidental or consequential damages even if Katchakid’s attempt to repair defects fails, but in such a case Buyer will only be entitled to refund of an equitable portion of the purchase price. Buyer has accepted this restriction on its right to recover consequential damages as part of its bargain with Katchakid. Buyer acknowledges that the purchase price would be higher if Katchakid were required to bear responsibility for such damages.
Disclaimer of Liability
Information in manufacturer’s printed catalog, on its website www.katchakid.com audio-visual materials, statements and other document is given after the exercise of due care in its compilation, preparation, and issuance. However, KATCHAKID DISCLAIMS ANY LIABILITY RESULTING FROM SUCH INFORMATION, except for the obligation under the Warranty to repair or replace the product or, at Katchakid’s option, to refund an equitable portion of the purchase price.
WARNING – THIS PRODUCT IS NOT A POOL SAFETY PRODUCT. THE BEST SAFETY AROUND POOLS IS UNDIVIDED AND COMPETENT ADULT SUPERVISION.
NEVER ALLOW ANYONE TO WALK, PLAY, CLIMB, OR CRAWL ON THE COVER.
AVOID DROWNING RISK – NEVER LEAVE CHILDREN UNATTENDED NEAR WATER.
REMOVE YOUR KATCHALEAF COMPLETELY BEFORE SWIMMING.
NON-SECURED OR IMPROPERLY SECURED COVERS ARE A HAZARD
Need a Hand With Your Katchakid?
Tell us what has happened and the branch that installed your system takes it from there. We aim to contact you within one business day.